Cancellation Policy

At podlixor.com, every wooden door sign is made to order with the exact name and text you provide. Because production begins soon after an order is placed, this Cancellation Policy explains when and how an order can be canceled. It is separate from our Return & Refund Policy, which covers items after they have shipped.

1. How Cancellations Work

Orders cannot be canceled automatically on the website. To cancel or change any order, you must contact our support team by email at support@podlixor.com. Every cancellation is handled individually by our team once we receive your request.

Within 12 hours of ordering (before production): If you email us within 12 hours of placing your order and production has not yet begun, we can cancel your order in full and refund it to your original payment method at no cost.
After 12 hours (order already in production): Once the 12-hour window has passed, your personalized sign has usually entered production, so it can no longer be canceled for free. If you still need to cancel or change your order at this stage, please email us as soon as possible and we will review your request individually. Depending on how far production has progressed, a change or cancellation may not be possible, or a partial charge may apply to cover materials and work already completed. Any such cost will be clearly explained and agreed with you by email before we proceed — we will never charge an additional fee without your confirmation.

2. How to Request a Cancellation

To cancel or change an order, email our support team as soon as possible:

Email us at support@podlixor.com with the subject line "Cancellation Request"
Include your order number and the reason for cancellation
Send your request as early as possible so it reaches us before or during production

We will reply by email to confirm whether your cancellation was successful, along with any applicable cost if the order is already in production. Please do not assume an order is canceled until you receive our email confirmation.

3. Personalized & Made-to-Order Items

All of our signs are produced individually with the wording, size, and design you select at checkout. Once a personalized sign has entered production, the materials and print are specific to your order and cannot be resold, so cancellation may no longer be possible, or may involve a partial charge for work already completed. We encourage you to review your spelling, capitalization, punctuation, size, and design carefully before completing your purchase.

4. Refunds for Canceled Orders

Approved cancellations are refunded to the original payment method, minus any agreed charge for work already completed if the order was in production
Refunds are processed within 5 business days of confirming the cancellation
The time for the refund to appear may vary depending on your bank or payment provider

5. Orders Canceled by Podlixor

In rare cases we may need to cancel an order — for example, if a product becomes unavailable, if we cannot verify payment or shipping details, or if the personalization requested cannot be produced. If this happens, we will notify you by email and issue a full refund to your original payment method.