Refund policy

At podlixor.com, we take pride in offering curated tableware, dinnerware, ceramic pieces, and decorative dishes. Some items may be vintage, antique, pre-owned, or from third-party brands. Product condition and details are described on each product page.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return period: Within 30 days from the delivery date
  • Product condition: Items must be unused by the customer, in the same condition as received, and returned with the original packaging and all included accessories., unused, and in original packaging
  • Exchanges: Accepted for new items only

Items that do not meet these requirements may not be eligible for a return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange:

  • Contact our support team at support@podlixor.com
  • Provide your order number and a brief explanation
  • Follow the instructions provided to ship your item

Please do not return items without contacting customer support first.

3. Return Method and Shipping Costs

All returns must be sent by mail to Return Address:
Podlixor
4545 Wildener Way
Cumming, GA 30041
United States.

  • Return shipping costs: Customers are responsible unless the item is defective, damaged, or incorrect
  • No restocking fees for eligible returns

4. Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 5 business days
  • Refunds are issued using the original payment method
  • Processing time may vary depending on your bank or payment provider

5. Exchanges

If you wish to exchange a product:

  • Contact support to confirm availability
  • Ship the original product as instructed
  • Replacement will be sent after inspection

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately
  • Provide your order number
  • Include photos of the issue

We will guide you through the return or replacement process. Return shipping is covered in these cases.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used, altered, or damaged items after delivery
  • Gift cards or digital downloads (if applicable)

8. Customer Support

For any questions or assistance:

  • Email: support@podlixor.com
  • Phone: +14049364891
  • Address: 4545 Wildener Way, Cumming, Georgia 30041, United States

Support hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 3:00 PM (EST)
  • Sunday: Closed

We aim to respond within 24–48 business hours.

9. Why Choose podlixor.com

  • Hassle-free returns and exchanges
  • Free return shipping for defective items
  • No restocking fees
  • Fast refund processing
  • Dedicated customer support
  • Carefully crafted high-quality handmade dishes

At podlixor.com, we are committed to ensuring your satisfaction with every purchase.